© 2025 British Virgin Islands Services Authority. All rights reserved.
Vacancy Notice # 3 of 2026
Organization information
The BVI Health Services Authority (a client-centered healthcare organization) invites qualified and professional applicants for the position of Help Desk Technician (Department of Enterprise & Security). The primary function of the Help Desk Technician is to provide technical assistance and support to clients related to computer systems; hardware and software, generating ID cards and email password reset as defined in Enterprise Help Desk Customer Service Policy, Enterprise Help Desk Ticket Policy and BVIHSA Identification Card Policy.
Primary Responsibilities
The ideal candidate is a customer-focused and technically capable professional with strong communication and problem-solving skills, capable of serving as the first point of contact for staff and customers requiring IT support. The individual should have experience in help desk operations, ticketing systems, and frontline technical support, with the ability to accurately diagnose issues, follow standardized troubleshooting procedures, and provide clear updates throughout the incident lifecycle. The candidate must demonstrate attention to detail in documenting tickets, managing escalations, preparing reports, and identifying service trends, while maintaining professionalism, confidentiality, and compliance with organizational policies. A strong commitment to customer service, continuous learning, teamwork, and adherence to safety, quality, and acceptable use standards is essential to effectively support the operational objectives of the British Virgin Islands Health Services Authority.
Qualification and Experience
The successful candidate will possess an Associate’s degree in Computer Science, Computer Studies, or a related Information Technology discipline, along with a minimum of three years’ experience in the Information Technology field, preferably with direct exposure to help desk operations or customer support. The candidate must hold relevant technical certifications, including CompTIA A+ Core 1 and Core 2, CompTIA PC Pro, and CompTIA Microsoft Office Pro, and demonstrate a solid working knowledge of computer systems, mobile devices, office automation tools, databases, and remote support technologies.
In addition, the successful candidate will demonstrate strong communication and customer service skills, with the ability to diagnose and resolve basic technical issues efficiently and professionally. The role requires proficiency in Microsoft applications such as Word, Excel, PowerPoint, Outlook, and Visio, as well as the ability to prepare presentations and communicate clearly in both written and verbal English. The candidate should be customer-oriented, detail-focused, capable of meeting typing and documentation standards, and able to work comfortably in a typical office environment while adhering to organizational policies, safety requirements, and quality standards of the British Virgin Islands Health Services Authority.
Salary Range:
Application Deadline:
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© 2025 British Virgin Islands Services Authority. All rights reserved.