Patient Feedback
»
Patient Satisfaction Survey
Take a moment to complete our Patient Satisfaction Survey by scanning the QR
code below. Your insights will help us
continue to enhance the quality of care we
deliver.
Compliments & Complaints
If you have feedback regarding your visit,
whether it’s a compliment or a complaint,
please scan the QR code to let us know.
Your input is critical to ensuring we address concerns and recognize our team for excellent service.
The Complaint Process
Have you recently visited one of our Primary Health Clinics, Units or the Dr. D Orlando
Smith Hospital? How was your experience? Please take a moment to share with us:
1. Complaint Received:
Once a complaint is received, it is logged and tracked on a live Complaints register.
2. Reference Number:
The complainant will receive a reference number in the acknowledgement letter within 5 days of receipt of the complaint.
3. Investigation:
There is a 21 day timeline in which the complaint should be investigated and solved.
4. Closing Letter
After investigation, a closing letter stating how the complaint was addressed will be issued.
5. Survey:
Also in that letter is a link to a survey that allows the complainant to rate our process.
(284) 852-7552
complaints@bvihsa.vg
Thank You for Helping Us Serve You Better!
We appreciate your trust in BVIHSA and look forward to providing you with the highest level of care. Together we can make your healthcare experience safer and more satisfying.