The British Virgin Islands Health Services Authority is proud to share our Strategic Plan, a roadmap for transforming healthcare in the Virgin Islands. This plan reflects our commitment to excellence, innovation, and community wellbeing, and it sets out clear priorities to guide our work over the coming years.
At its heart, the Strategic Plan is about people, our clients, our families, our communities, and our staff. It is about ensuring that every person in the Virgin Islands has access to care that is reliable, compassionate, and of the highest standard.
As you explore the Strategic Priorities in the flipbook below, you will see how BVIHSA is:
- Raising standards of excellence in healthcare delivery.
- Investing in innovation and access to strengthen our services.
- Building partnerships and trust across our communities.
- Placing people at the center of everything we do.
- Stronger Governance – enhancing leadership and accountability.
- Smarter Care Delivery – ensuring services are efficient, patient-centered, and effective.
- Future-Ready Workforce – supporting and developing our staff for tomorrow’s challenges.
- Digital Innovation – embracing technology to improve access and care quality.
- Modern Infrastructure – building facilities that meet the needs of our growing community.
- Data & Discovery – using insights to guide decisions and improve outcomes.
- Financial Strength – ensuring sustainability and responsible resource management.
- Strategic Partnerships – working with local, regional, and global partners for greater impact.
- Resilience & Sustainability – preparing our health system to withstand challenges and thrive.
This plan is not just about what we aim to achieve, it is about how, together, we will create a healthier Virgin Islands.
We invite you to explore the Strategic Plan and join us on this journey:
Working together today for the wellbeing of tomorrow.
Strategic Plan Dashboard
All priorities overview (progress, status, and objectives)
Priority
Average KPI Progress %
At a glance
- Not Started includes Not Approved / Not Launched / No.
- Completed includes Launched / Yes / Approved.
- Partial is counted as In Progress.
- Delayed is its own status (Yellow).
Tip
Switch to “Objectives by Status” to show workload at a glance per priority.
Our 9 Strategic Priorities
A unified vision to strengthen systems, improve care, and build long-term resilience.
Click on strategic priorities to view our progress
Stronger Governance
To reinforce leadership stability and ensure safe, high-quality care through strong, accountable, and transparent governance.
Smarter Care Delivery
To drive excellence in health outcomes by building public trust, ensuring high-quality, client-centered care, and promoting prevention and wellness through coordinated, data-informed, and outcomes-based service delivery.
Future-ready Workforce
To build a resilient, motivated, and future-ready workforce by improving recruitment, development, performance, and wellbeing.
Progress Dashboard
Priority 1 Progress Dashboard
Priority 1 — Stronger Governance (progress, status, and objectives)
Priority
Priority 1 — Average KPI Progress
Priority 1 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 1 objectives by year.
- Objective Progress shows the latest progress per objective (click to open objective page).
Tip: Use “Objective Progress” for the detailed view in meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for drill-down.
Priority 2 Progress Dashboard
Priority 2 — Smarter Care Delivery (progress, status, and objectives)
Priority
Priority 2 — Average KPI Progress
Priority 2 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 2 objectives by year.
- Objective Progress shows objective-level progress for Priority 2.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Priority 3 Progress Dashboard
Priority 3 — Future-ready Workforce (progress, status, and objectives)
Priority
Priority 3 — Average KPI Progress
Priority 3 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 3 objectives by year.
- Objective Progress shows objective-level progress for Priority 3.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Digital Innovation
To strengthen digital health infrastructure, improve service delivery through technology, and ensure secure, efficient, and equitable access to care.
Modern Infrastructure
To deliver a safe, efficient, and productive environment for clients and staff by aligning infrastructure investments with operational and maintenance needs.
Data & Recovery
To enhance evidence-based decision-making, strengthen clinical practice, and build internal capacity to address community health needs through ethical and structured research practices.
Priority 4 Progress Dashboard
Priority 4 — Digital Innovation (progress, status, and objectives)
Priority
Priority 4 — Average KPI Progress
Priority 4 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 4 objectives by year.
- Objective Progress shows objective-level progress for Priority 4.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Priority 5 Progress Dashboard
Priority 5 — Modern Infrastructure (progress, status, and objectives)
Priority
Priority 5 — Average KPI Progress
Priority 5 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 5 objectives by year.
- Objective Progress shows objective-level progress for Priority 5.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Priority 6 Progress Dashboard
Priority 6 — Data & Discovery (progress, status, and objectives)
Priority
Priority 6 — Average KPI Progress
Priority 6 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 6 objectives by year.
- Objective Progress shows objective-level progress for Priority 6.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Financial Strength
To ensure informed financial planning, diversify income streams, and enable financial management transformation and cost efficiency across the organization.
Strategic Partnership
To leverage local, regional and international resources and relationships for improved service delivery and population health outcomes
Resilience & Sustainability
To ensure healthcare continuity and reduce long-term risk by improving environmental performance, disaster readiness, and sustainable operations.
Priority 7 Progress Dashboard
Priority 7 — Financial Strength (progress, status, and objectives)
Priority
Priority 7 — Average KPI Progress
Priority 7 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 7 objectives by year.
- Objective Progress shows objective-level progress for Priority 7.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Priority 8 Progress Dashboard
Priority 8 — Strategic Partnerships (progress, status, and objectives)
Priority
Priority 8 — Average KPI Progress
Priority 8 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 8 objectives by year.
- Objective Progress shows objective-level progress for Priority 8.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
Priority 9 Progress Dashboard
Priority 9 — Resilience & Sustainability (progress, status, and objectives)
Priority
Priority 9 — Average KPI Progress
Priority 9 — Objective Progress
At a glance
- Average KPI Progress averages all Priority 9 objectives by year.
- Objective Progress shows objective-level progress for Priority 9.
Tip: Use “Objective Progress” for drill-down during meetings.
Tip
Keep “Average KPI Progress” as the summary snapshot, then switch to “Objective Progress” for detail.
FAQ
This Strategic Plan is our roadmap for improving and transforming healthcare across the Virgin Islands over the next 5–8 years. It focuses on better access, modern facilities, digital upgrades, improved client experience, and stronger community health.
It is built around nine strategic priorities, developed with input from our stakeholders.
It ensures the BVIHSA delivers reliable, modern, client-centred care. It improves quality and safety, strengthens emergency readiness, and expands services, including support for the Sister Islands.
At its heart, the plan is about building a healthier Virgin Islands, together.
You will start to see improvements such as:
- Better customer service and shorter wait times
- More coordinated care through electronic health records
- Upgraded clinics and hospital spaces
- More health education and prevention programmes
- Clear and timely communication from the BVIHSA
- Improved access to mental health and chronic disease management
The nine priorities are:
- Stronger Governance
- Smarter Care Delivery
- Future-Ready Workforce
- Digital Innovation
- Modern Infrastructure
- Data & Discovery
- Financial Strength
- Strategic Partnerships
- Resilience & Sustainability
The plan reflects the voices of the community through:
- Town halls
- Focus groups
- Public surveys
- Meetings with staff, partners, and community groups
- Sister Islands visits (200+ stakeholder interactions)
Implementation has already started. You will see changes roll out in phases:
- Immediate improvements to communication, safety, and customer service
- Short-term changes in clinics, digital systems, and patient experience
- Long-term upgrades to facilities, technology, service delivery, and workforce development
We will share regular updates through:
- The BVIHSA website and patient portal
- Social media
- Radio and media briefings
- Community events/Town halls
- Posters and flyers
- Press Releases and Bulletins
You can share feedback through:
- Public forums
- Surveys
- The BVIHSA website
- WhatsApp and social media messages
- Client Relations at the hospital or clinics
(Feedback loops are part of the Comms Strategy)